PRIVACY POLICY & INFORMATION SHARING
Data protection is a matter of trust and the security of our customers' identities is extremely important to us. Therefore, we will only use your name and some other information in the manner set forth in this Privacy Policy. We only collect necessary and relevant information related to transactions between us and our customers.
We only keep your information for the time required by law or for the purpose for which it was collected.
You can visit the website without providing any personal information. When visiting the NUTRINEST website, you will always remain anonymous unless you have an account on the website and log in with your username and password.
If you have any opinions or contributions, please send them to the email address info@nutrinest.com. We are always ready to listen to your feedback.
NUTRINEST's privacy policy fully complies with Decree 52/2013/ND-CP.
1. SCOPE OF PERSONAL INFORMATION COLLECTION
NUTRINEST does not sell, share, or exchange customers' personal information collected on the website with any third party.
The collected personal information will only be used internally within the company.
When you register for a NUTRINEST account, the personal information we collect includes: Name, phone number, email address, delivery address, gender.
We also require you to provide additional information that we may use to authenticate your account or identify and manage risks, such as your date of birth and other information.
During the payment transaction process on the NUTRINEST website, the website only retains detailed information about your paid orders, and your bank account information will not be retained.
2. REQUIREMENTS FOR THE ACCURACY OF PERSONAL INFORMATION
NUTRINEST's website always strives to process the data of personal information provided and authenticate user accounts. Therefore, you are responsible for providing accurate personal information and updating new information when there are changes in personal information.
Furthermore, we are not responsible for resolving any disputes if the information you provide is inaccurate, incorrect, or fraudulent.
3. PURPOSE AND SCOPE OF PERSONAL INFORMATION USAGE
The information above will be used for one or all of the following purposes:
Delivery to customers who have purchased products at NUTRINEST.
Providing information related to products.
Notification of delivery and customer support.
Processing orders and providing services, information through our website at the request of customers.
In addition, we will use the information you provide to support customer account management; confirm and execute financial transactions related to your online payments; check data downloaded from our website; improve the interface and/or content of items on the website and customize for ease of use; identify visitors to the website; conduct user demographics research; send you information that we think will be useful or that you request, including information about products and services, provided that you agree not to object to being contacted for these purposes.
We may share your name and address with our courier service or suppliers so they can deliver the products to you.
When you register as a member on the NUTRINEST website, we will also use your personal information to send promotional/marketing information. You can unsubscribe from these messages at any time using the unsubscribe function in the advertising notifications.
Details of your orders will be stored by us, but for security reasons, you cannot request that information from us. However, you can check that information by logging into your own account on the website. There, you can track the full details of completed orders, open orders, and pending orders, as well as manage information about addresses, bank information, and newsletters you have subscribed to. You must ensure that the information is accessed confidentially and not disclosed to any unauthorized third party. We will not be responsible for the misuse of passwords unless it is our fault.
4. TIME, SECURITY OF PERSONAL INFORMATION STORAGE
Through this policy, we use the term "personal information" to describe information related to a specific individual and can be used to identify that individual
We store and secure your personal information on system server machines, ensured safe by firewall systems.
The time of storing your personal information: your personal information will be stored from initialization to the most recent update. Except for the details of your transactions at the NUTRINEST website, which will be kept throughout the operation of the NUTRINEST website
Our system also regularly collaborates with security experts to update the latest information on cybersecurity to ensure the safety of your personal information when registering and using the NUTRINEST website.
5. LINKS TO OTHER WEBSITES
NUTRINEST's website is linked to many other websites. Therefore, we are not responsible for issues related to your access to those websites. You should be aware of protecting your user account information, not providing any information related to your NUTRINEST website account and password on other websites, except when logging in to our official website.
6. COMMITMENT TO CUSTOMER PERSONAL INFORMATION SECURITY
NUTRINEST ensures that all information collected will be kept safe. We protect your personal information by:
Limiting access to personal information (only when logged in, you can see your personal information)
Using technology products to prevent unauthorized computer access
Deleting your personal information when it is no longer needed for record storage purposes
We will not share your information with any other company except those companies and third parties directly related to delivering goods you purchased at NUTRINEST. In some special cases, NUTRINEST may be required to disclose personal information, such as when there is a basis for disclosing information that is necessary to prevent threats to life and health or for law enforcement purposes. NUTRINEST is committed to complying with the Privacy Act and National Security Principles.
If you believe that your security has been compromised by NUTRINEST, please email us at info@nutrinest.com to resolve the issue.
7. COMPUTER DATA COLLECTION
When you visit NUTRINEST, our company's server will automatically store information sent by your browser. This information includes:
Your IP address Browser type The websites you visited before coming to our website The pages on NUTRINEST that you visited The time you spent viewing those pages, products, searching for information on the website, the time and date of access, and other statistics. This information is collected for the purpose of analysis and evaluation to contribute to improving the website, services, and products we provide. This data will not be related to any other personal information.
8. ACCESS, EDITING, AND SECURITY OF USER PERSONAL INFORMATION
User account and password are managed by you. Therefore, you must securely protect your password. If the password is compromised in any way, we will not be responsible for any resulting losses. If you want to edit your personal data, you must log in to your account through the "login" page, use the "Account Information" function, and click "edit" to change your personal information. If you forget your password, use the "Forgot Password" function to request a new password. If you suspect that your user account or password has been compromised, change your password immediately, or report it to the NUTRINEST website administrator at info@nutrinest.com for assistance.
9. CHANGES IN PRIVACY POLICY
NUTRINEST reserves the right to change and modify the Privacy Policy at any time. Any changes to this policy will be posted on our website. If you are not satisfied with how we handle your inquiries or complaints, please contact us at info@nutrinest.com.
10. CONTACT INFORMATION
BUSINESS HOURS
Monday - Friday: 8am - 5pm Saturday: 8am - 12pm Sunday: Closed